The Colbert Report

Rethinking Customer Satisfaction

Season 10 • 12/18/2013

A study finds that customer satisfaction has no positive impact on a company's bottom line.

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Watching

05:49

Tip/Wag - All-China Edition
The Colbert ReportS10

Chinese officials extol the benefits of smog, North Korea's Kim Jong-un sentences his uncle to death, and the moon gives up on America.
12/17/2013
00:33

Intro - 12/17/13
The Colbert ReportS10

America lags behind in the space race, the Tea Party reaches out to kids, and Garry Trudeau creates a political sitcom.
12/17/2013
03:07

Anti-NSA Ruling & Edward Snowden's Asylum Bid
The Colbert ReportS10

A federal judge declares that the NSA's phone surveillance program is probably unconstitutional, and Edward Snowden looks for a new place to take a leak.
12/17/2013
02:33

"Ted Cruz to the Future"
The Colbert ReportS10

Ted Cruz is featured in a coloring book that covers kid-friendly topics like Obamacare and partial-birth abortions.
12/17/2013
06:28

Garry Trudeau
The Colbert ReportS10

Garry Trudeau talks about the inspiration for his political comedy series "Alpha House" and helpfully explains the concept of streaming video for Stephen.
12/17/2013
07:13

Keanu Reeves
The Colbert ReportS10

"47 Ronin" star Keanu Reeves learns about the three things that make Stephen angry and offers his own contributions to the "Sad Keanu" meme.
12/18/2013
00:31

Intro - 12/18/13
The Colbert ReportS10

Santa Claus has distinctly American qualities, government waste is revealed, and Keanu Reeves discusses his samurai movie, "47 Ronin."
12/18/2013
02:53

Santa Claus Ethnicity Debate
The Colbert ReportS10

As the dispute over Santa's skin color continues, the Germans argue that Father Christmas belongs to them.
12/18/2013
03:08

Santa Claus Ethnicity Debate - Hans Beinholtz
The Colbert ReportS10

Hans Beinholtz explains the traditional German perception of Father Christmas.
12/18/2013
00:06

Sign Off - Goodnight
The Colbert ReportS10

Stephen says goodnight.
12/18/2013
02:59

Rethinking Customer Satisfaction
The Colbert ReportS10

A study by Bloomberg Businessweek indicates that customer satisfaction might actually be bad for business.
12/18/2013
03:51

Fox News's "12 Scams of Christmas"
The Colbert ReportS10

Fox News's Peter Johnson Jr. reminds viewers that Christmas is a time to be scared and angry.
12/19/2013
03:03

Jamie Dimon's Christmas Card
The Colbert ReportS10

JP Morgan's Jamie Dimon comes under fire for sending an excessively decadent Christmas card.
12/19/2013
03:18

Phil Robertson's "Duck Dynasty" Suspension
The Colbert ReportS10

"Duck Dynasty" star Phil Robertson makes disparaging comments about gays and waxes nostalgic for the Jim Crow era.
12/19/2013
06:50

Ben Stiller
The Colbert ReportS10

Ben Stiller discusses the power of imagination, celebrating the holidays and his movie, "The Secret Life of Walter Mitty."
12/19/2013
02:58

Polar Vortex
The Colbert ReportS10

A rare weather phenomenon threatens America with brutal cold and a chance of thundersnow.
01/06/2014
00:59

Intro - 1/6/14
The Colbert ReportS10

Stephen struggles against the elements as winter comes to The Report.
01/06/2014
03:56

Recreational Pot Sales in Colorado
The Colbert ReportS10

As Colorado embraces recreational marijuana, columnists David Brooks and Ruth Marcus take a confusing stand against it.
01/06/2014
00:07

Sign Off - Polar Vortex
The Colbert ReportS10

Stephen ends the night with a frigid farewell.
01/06/2014
06:53

Ken Roth
The Colbert ReportS10

Human Rights Watch's Ken Roth discusses his organization's mission to end human rights violations around the world.
01/06/2014
05:55

Tip/Wag - FDA, Toy Manufacturers & Logo Party
The Colbert ReportS10

The FDA cracks down on antibiotics in food animals, and the iPotty allows babies to peruse an iPad while toilet training.
01/06/2014
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